HP OfficeJet Pro 9025e Not Printing: Fix Queue Stuck, Offline, Blank Pages & Driver Issues

Steps

1. Open the printer queue and cancel all pending jobs.
2. Restart the printer.
3. Restart the computer (or close and reopen the app you’re printing from).
4. Try printing a simple 1-page document.
5. If the queue won’t clear on Windows, do the spooler reset.

Printer offline (Windows & Mac)

1. Confirm printer screen shows Ready (not error state).
2. Windows: Control Panel → Devices and Printers → right-click printer:
   • Uncheck Use Printer Offline
   • Uncheck Pause Printing
   • Set as Default Printer
3. Mac: System Settings → Printers & Scanners → remove and add the printer again.
4. If it goes offline again later, jump to Reserved IP + Add by IP.

Blank pages / faded output

1. Check ink levels and confirm cartridges are seated correctly.
2. Run a printer-side Print Quality Diagnostic (if available).
3. Run Clean Printheads (start with level 1; repeat only if needed).
4. Confirm your print settings: avoid accidental “draft/eco” mode for testing.
5. If printer-side pages look perfect but PC prints are blank, go to Driver & Port.

Driver & port mismatch (Windows/Mac)

Use this when it prints from phone but not from the computer, or errors occur mid-job.

1. Remove the printer from your computer.
2. Restart the computer.
3. Re-add using HP Smart (recommended) or add by IP (most stable).
4. Windows advanced: If using a WSD port and it’s unreliable, add via Standard TCP/IP Port using the printer IP.
5. Mac: Add via AirPrint first; if issues persist, re-add via HP Smart or IP method.

Prints from phone but not from computer

1. Confirm the PC/Mac is on the same network as the printer (same Wi-Fi SSID).
2. Clear queue and ensure the printer is the correct default device.
3. Remove duplicate printer instances (keep one correct entry).
4. Re-add printer using HP Smart or by IP (best stability).
5. If it’s “offline” only on the computer, use Offline Fix.

Reserved IP + Add by IP (Best long-term fix)

If the printer works sometimes, then stops after sleep/router reboot, this is usually the highest-success fix.

1. Find the printer IP address (printer network report or router devices list).
2. In your router, set a Reserved IP (DHCP reservation) for the printer.
3. Windows: add via Standard TCP/IP Port using that IP.
4. Mac: add printer via IP in Printers & Scanners.
5. Restart router once and confirm the printer stays available.

Prevent repeat “Not Printing” failures

1. Use Reserved IP for the printer (prevents offline after reboot).
2. Keep one clean printer instance per computer (remove duplicates).
3. Avoid guest Wi-Fi and disable “isolation” if devices can’t see the printer.
4. Keep HP Smart and firmware updated occasionally (especially after OS updates).
5. For offices: keep printer on a stable Wi-Fi band and consistent SSID.