HP OfficeJet Pro 9015e Wi-Fi Connection Issues: Fix “Printer Not Found”, Disconnects & Setup Failures
If your HP OfficeJet Pro 9015e won’t connect to Wi-Fi, keeps disconnecting, or your device shows “printer not found”, the cause is usually one of these: a router/SSID change, weak signal, band mismatch (2.4GHz vs 5GHz), VPN/firewall discovery blocks, or an IP/route change after reboot.
What this guide covers
Use this page when you see any of these symptoms: setup fails, printer disconnects daily, HP Smart cannot find the device, Wi-Fi is connected but printing fails, or the printer drops offline after sleep/reboot.
Jump to the exact fix
- Reconnect to Wi-Fi (Wizard) — best after router changes
- Fix “Printer Not Found” — discovery/VPN/firewall/SSID
- Keeps Disconnecting — signal/mesh/band stability
- Connected but Not Printing — route/IP/queue mismatch
- Reserved IP + Add by IP — best long-term fix
Quick links
Use these links to jump to the exact section you need.
60-Second Fix (most common cases)
Do these in order. This resolves many HP OfficeJet Pro 9015e Wi-Fi connection issues without deeper work.
- Restart printer + router (power off both for 20 seconds).
- Confirm printer and device are on the same Wi-Fi name (SSID).
- Move the printer closer to the router temporarily (signal test).
- Run Wireless Setup Wizard and reconnect.
- If the issue returns after reboot: use Reserved IP + Add by IP (best fix).
- Router/SSID/password changed
- Weak signal, interference, or distance
- 2.4GHz vs 5GHz band mismatch
- VPN/firewall blocks discovery (“not found”)
- DHCP assigns a new IP after reboot → recurring drops
Reconnect to Wi-Fi (Wireless Setup Wizard)
Best when you changed routers, updated the Wi-Fi password, or the printer won’t connect during setup.
Steps
- On the printer, open Wireless or Network settings.
- Select Wireless Setup Wizard.
- Choose your Wi-Fi name (SSID) and enter the password carefully.
- Wait for a Connected message.
- If your device still can’t find it, go to Fix “Printer Not Found”.
- 2.4GHz: better range, usually more stable for printers
- 5GHz: faster but shorter range; may fail if far from router
- If disconnects continue, test on 2.4GHz
Fix “Printer Not Found” (HP Smart / Windows / Mac)
- Confirm your phone/laptop is on the same Wi-Fi SSID as the printer.
- Disable VPN temporarily (VPN can hide local devices).
- Temporarily relax strict firewall rules during setup (then re-enable).
- Restart the printer + router.
- If still not found, proceed to Reserved IP + Add by IP.
Printer keeps disconnecting from Wi-Fi
- Move the printer closer and retest (signal test).
- Switch to 2.4GHz for stability.
- If you use mesh Wi-Fi, place the printer near the main node to reduce roaming drops.
- Restart router + printer.
- For a long-term fix, use Reserved IP + Add by IP.
Connected to Wi-Fi but not printing
- Clear the print queue and set the 9015e as the default printer.
- If it prints from phone but not computer, remove duplicates and re-add on the computer.
- If it fails after reboot, it’s likely an IP/route mismatch—use Add by IP.
- Related: 9015e Not Printing
Reserved IP + Add by IP (Best long-term fix)
If the printer works sometimes, then drops again after sleep or router reboot, this is usually the highest-success fix.
- Find the printer IP address (network report or router devices list).
- In your router, set a Reserved IP for the printer (prevents changes).
- Windows: add via Standard TCP/IP Port using that IP.
- Mac: add printer via IP in Printers & Scanners.
- Reboot router once and confirm the printer stays available.
Related troubleshooting & services
Internal links strengthen your topic cluster and help users find the correct next step.
FAQ: HP OfficeJet Pro 9015e Wi-Fi Connection Issues
Short, specific answers that improve helpfulness and long-tail coverage.
Why does my HP OfficeJet Pro 9015e keep disconnecting from Wi-Fi?
Most often it’s weak signal/interference, mesh roaming, or your router reassigning the printer IP after reboot. Use 2.4GHz for stability and set a Reserved IP + Add by IP.
HP Smart says “Printer not found.” What causes this?
Usually your device is on a different Wi-Fi SSID, VPN is enabled, or firewall rules block discovery. Confirm same SSID, disable VPN temporarily, then retry.
Should I use 2.4GHz or 5GHz for the 9015e?
2.4GHz is typically more stable and has better range. Use 5GHz only when the printer is close to the router and stability is consistent.
My printer is connected to Wi-Fi but won’t print—why?
This is commonly a queue/selection issue or an IP/route mismatch. Clear the queue, confirm the correct printer instance, and use Add by IP for a stable path.
Will changing routers cause Wi-Fi issues?
Yes. SSID/password changes break the printer connection. Reconnect using Wireless Setup Wizard and re-add the printer on your devices.
Official HP resources
For official downloads, warranty, and manufacturer documentation.
- HP Support: support.hp.com
- HP Drivers: support.hp.com/drivers
- HP Shop: hp.com/us-en/shop
Transparency & trademark notice
Lynx Print Store is a print-solutions brand operated by Lynx Technologies LLC. This page provides independent troubleshooting guidance. HP and related marks are trademarks of HP Inc. References are for identification purposes only. This website is not the official HP support website.