HP OfficeJet Pro 9015e Scanner Not Working (Windows 10/11 & Mac)
If you’re searching for HP OfficeJet Pro 9015e scanner not working—scanner not detected, scan failed, won’t scan to computer, or HP Smart scan errors—this guide walks through the most common root causes and the cleanest fixes. Scanning issues typically come from network discovery, an HP Smart setting, or a driver/service mismatch.
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Trademark notice: HP and the HP logo are trademarks of HP Inc. Lynx Print Store and Lynx Technologies LLC are independent entities and are not HP Inc.
Quick links
Before you start (quick checks)
- Restart the printer and your computer.
- Confirm both devices are on the same Wi-Fi network (SSID).
- Try scanning from the printer panel first (if your model supports it).
- Update HP Smart and sign in if required by the app.
- If “scanner not detected,” jump to Network discovery.
Choose your symptom
Pick the card that matches what you see. This reduces guesswork and gets you to the right fix faster.
Scanner Not Detected
HP Smart/Windows/Mac can’t find the scanner on the network.
Fix discovery →Need hands-on help?
Request guided assistance for setup, scanning, or network configuration.
Request help →Fix Summary (60 seconds)
This quick path resolves the most common scanning failures for the HP OfficeJet Pro 9015e.
Do these 5 steps first
- Restart the printer + computer.
- Update HP Smart and reopen it.
- Enable Scan to Computer in HP Smart.
- Confirm printer and device are on the same Wi-Fi SSID.
- If the scanner is not detected, stabilize the network and re-add the scanner.
Why scanning stops working
- Scan to Computer is OFF inside HP Smart.
- Firewall/VPN blocks device discovery.
- Printer IP changes after reboot (scanner “disappears”).
- Driver/services mismatch after OS updates.
- macOS permissions or network discovery restrictions.
Enable “Scan to Computer” in HP Smart
This is one of the most frequent fixes when scanning fails or the device won’t scan to computer.
* Example screen shown for guidance; menus may vary by version.
Fix HP Smart Scan Problems (Scan Failed / Can’t Scan)
- Update HP Smart to the latest version.
- Confirm the printer is selected as the active device in HP Smart.
- Run a simple scan (default settings, one page) to validate.
- If it fails: remove the printer from HP Smart and add it again.
Enable Scan to Computer (Common Fix)
- Open HP Smart on your computer.
- Open printer settings and locate Scan to Computer.
- Turn it ON and keep HP Smart running during scanning.
- Try scanning again.
Windows 10/11: Fix Scanner Not Detected
- Confirm the PC and printer are on the same Wi-Fi SSID.
- Temporarily disable VPN and retry scanning.
- Allow HP Smart / printer services through the Windows firewall (private network).
- Remove and re-add the printer/scanner in Windows settings, then test again.
Mac: Fix Scanner Issues
- Open System Settings → Printers & Scanners.
- Remove the printer and add it again.
- Check macOS permissions for HP Smart (network/files if prompted).
- Test scanning in HP Smart.
Network Discovery & Stability Fix (Stops scanner disappearing)
- Restart the router and printer.
- Use a stable Wi-Fi band (often 2.4GHz is more stable for printers).
- Reserve the printer IP in your router (prevents changes after reboot).
- Re-add the scanner once the IP is stable.
Related troubleshooting & services
These internal links strengthen your topic cluster and improve crawl depth.
Guided Assistance
Optional paid help for setup, scanning, and network configuration.
Request help →Official manufacturer resources
For official downloads, warranty, and manufacturer documentation.
- HP Support: support.hp.com
- HP Drivers: support.hp.com/drivers
- HP Shop: hp.com/us-en/shop
Lynx Print Store is not the official HP support website. We provide independent guidance and optional assistance.
FAQ: HP OfficeJet Pro 9015e Scanner Not Working
Short answers designed for long-tail search queries and helpful snippets.
Why is my HP OfficeJet Pro 9015e scanner not working?
Common causes include Scan to Computer being OFF in HP Smart, network discovery being blocked, or a driver/services mismatch after an OS update.
How do I fix “scanner not detected” on the 9015e?
Confirm the printer and your device are on the same Wi-Fi network, disable VPN temporarily, allow discovery through your firewall, and re-add the device in HP Smart or system settings.
What does “scan failed” mean?
It usually indicates an app/session issue (HP Smart), a permission restriction, or a network discovery problem. Restart devices, update HP Smart, and retry after re-adding the printer.
Why won’t the 9015e scan to computer?
Enable Scan to Computer inside HP Smart and keep the app open while scanning. Also check that your firewall isn’t blocking local device discovery.
Does Wi-Fi affect scanning?
Yes. If the printer disconnects or its IP address changes, the scanner can “disappear.” Stabilize Wi-Fi and reserve the printer IP in the router for best results.
Can I request guided help?
Yes. Use the Contact page and include your printer model, what changed recently, and your ZIP code so your request can be routed properly.
Trademark notice: HP and the HP logo are trademarks of HP Inc. Lynx Print Store and Lynx Technologies LLC are independent entities and are not HP Inc.